Active Bowls Shop will only accept return of product in certain circumstances:
If you wish to return an item because you have changed your mind about your purchase, Active Bowls Shop may offer you an exchange or refund provided that:
- It is in its original packaging, including leaflets and all accessories
- It is unworn, unopened, unused and in its original condition;
- Any sew-in labels are still attached; and
If these requirements are not satisfied Active Bowls Shop reserves the right not to offer an exchange or refund for change of mind returns. In this event Active Bowls Shop will not reimburse you for postage.
Active Bowls Shop will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Active Bowls Shop will accept product returns and provide you with an exchange, refund or repair where:
You can present your Active Bowls Shop receipt or other adequate proof of purchase.
In this event the cost of postage will be refunded as calculated by Active Bowls Shop, based on Australia Post charges. If you cannot present your Active Bowls Shop register receipt or other acceptable proof of purchase Active Bowls Shop reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of an offer (free item with purchase), promotion or clearance stock, Active Bowls Shop may refund the price in accordance with offer eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in offer eligibility criteria no longer being met.
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note: Your original Active Bowls Shop register receipt is the best form of proof of purchase.
Return unused, unwanted or unworn goods by mail at your cost to:
Active Bowls Shop, 575 Woodville Road, Guildford, 2161
Alternatively, orders may be returned in person at this address during the opening hours Monday-Friday 9.00am to 4.00pm and Sat 9.00 – 12.00 (local time).